VRBO protecting ****mers

Ths December a UK holimaker arrived at one of my properties saying they hade book our house via VRBO for 5 days. This beeing a popular holiday booking portal in the UK. We denied that we had placed an ad, but unfortunately the clients were left stranded only to find a nothe holiday booking onthe 30 December 2026. (clients were refunded) Sure the property was there and listed on their portal using our information names and photos. I immediately lodges a complaint via their website only for for their email bot to tell me their listing was in order. I did this twice. One is not able to contact a human or deal with the issue. The company is protecting and sheilding a ****mer. Holidaymaker please be aware.