VRBO Scam company

VRBO never placed my booking with the host Ronel under their system Property ID: 4223394 in South Africa. . Ronel says she is not registered with VRBO. You must be careful it is a scam. VRBO's agent Daniel said I must travel 800km / 500 miles to sign into a non-confirmed accommodation with the owner before they will help me with my reservation. Is that how their customer service works?