VN
Valentine N
Active since Dec 2013
7
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0
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Reviews
7 reviews16 months ago
Nandos Lagenhoven Park very bad service
The Nandos in Lagenhoven Park's service is very disappointing indeed. We ordered 4 quarter chicken meals at around 20h05 on 21 December 2024. One of the sides was two corns. When we get there at 20h15 the order was stil not finalised because their who was cooking forgot the corn. He was told about this issue many times and he just ignored it. After about 5 to 7 minutes just put the corn in the microwave to defrost corn, then continued with whatever he was doing. Later lady handling orders took out the corn to put it at tis guys work station. He just placed the corn on the grill and busted them with sauce and gave it out. Which I complained that I want them to be flame grilled not just boiled. We go there for flame grill meals mos. He dragged his feet for another 10 minutes and just left the corn there as if he is warming it up. I fonal took as is. Not grilled as I requested. It took more than 30 minutes to get the final order since ordering because of a bad attitude. This is after I have travelled for over 8 hours bus and I needed a nice Nandos meal. Which I didn't enjoy at all. Nandos management must speak to their staff about service man. They are not doing us a favour, but we are choosing them over other restaurants. We will never buy there again because of a bad attitude to one's work.
0 replies
52 months ago
VRBO Scam company
VRBO never placed my booking with the host Ronel under their system Property ID: 4223394 in South Africa. . Ronel says she is not registered with VRBO. You must be careful it is a scam. VRBO's agent Daniel said I must travel 800km / 500 miles to sign into a non-confirmed accommodation with the owner before they will help me with my reservation. Is that how their customer service works?
0 replies
69 months ago
Theft from MultiChoice and poor service
I had a DStv compact account with MultiChoice for over 10 years. In December 2019 I cancelled my account. When I was supposed to be refunded in January 2020 they said I must wait for sometime so as to ensure that there were no outstanding amounts. I then enquired on 26 April 2020 about my refund which had dropped to R 2043 from around R 2700. I told the agent assisting me at that I was not happy about that, she did not care about it. On 5 July 2020 I logged a new refund query (reference numbers: 20172444, 20629776). I had engagements with Thando Moloi, Noelan Naidoo, Happyness Shabalala and Nompumelelo Buthelezi. They then requested proof payment. I sent the proof of payment and in that process I picked up that since 2017 DStv has been over charging me on my yearly subscriptions. They were making me to renew earlier every year without proper credits afterwards. I indicated this to DStv MultiChoice on 6, 7, 8 & 9 July 2020. I indicated my dissatisfaction with how my refund is being handled. I always speak to a different agent everyday. I also indicated this dissatisfaction on DStv customer survey. No one has ever called me to hear my side of the story. DStv customer service is horrible.
212 replies
96 months ago
Very poor service from Telkom technical service (239980245A)
Telkom technical service department in Bloemfontein has a very very poor service. I applied for a 10Mbps unlimited ADSL connection on 25 April 2018 (order number: ********** 45A), up until today no service was received. Every time I go to their customer service center I am given different stories. I tried to get hold of Bloemfontein's Technical department on my own but it seems the head of the department is avoiding to assist me and no one wants to assist me. If it take almost 2 months in Bloemfontein to connect a customer I wonder how long does it take in other places like Johannesburg where the customers are many. Sometimes it makes me wonder whether is this poor service for all customers or is it different for white customers too. The national contact center is even worse. It seems to me Telkom CRM systems don't talk to technical guys' systems because every time it is a hassle to get feedback on my application.
53 replies
101 months ago
Bad customer service
We have never experienced such a frustrating service from Fedex. We have being engaging with their contact center agents on resolving a package that has to be released by them ( ********** 89240). This is now for over a week that we have been engaging them. Every time I inquire on when is the parcel going to be released they tell me stories and indicate that they need the same documents that I have sent to them over and over. Every time I ask to the person (Devone) they can't transfer me to him to find out if he has checked my email with all the requirements from him. You can't escalate this issue seen their phones can't transfer. This is horrible service from an international company like.
105 replies
134 months ago
Very poor customer service by Telkom (TRJ000391)
A lady from Telkom's telesales named Tsitsi from Cape Town sold me a Huawei MediaPad7 for R99. She indicated that I will start paying in March for that service and it will be prorated not explaining that only the data is prorated and the device is R60 per month whether 10 days or 3 days you receive the device. This was half information from Telkom and I could have waited for the month end. Device arrived on 24 February and my wife inserted the sim card into the device which got stuck in the device. On the 25 or 26 Feb one of Telkom's representative phoned to activity the sim card and I explained to him that device does not see the sim and it's stuck in there. He told me no the device won't see the sim until it is activated. Phoned their Cape Town number contact centre agent didn't help told me to book the device for repairs for a new device that we have never made use off. <br> <br> On 05 March went to book in a new device at Telkom's Direct store Bloemfontein which took more than 2 hours because agent called Andy could not get a password to logon. What is funny is that I am still expected to pay the full amount for a device that is seating with Telkom even today. <br> <br> NEVER USE TELKOM MOBIL
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
5 (71.42857142857143%)