RUDE SWITCHBOARD OPERATOR!!!!!

Good day

I would like to know why goverment employees doesnt know how to speak to peple over the phone, yet they are there to answer the phone. The switchboard operator, Maggie should really learn how to address people over the phone even if i ask her for her name as i normally would like to know who i speak to. Acting like shes superior over the phone is unexceptable. She should learn to treat EVERYONE WITH RESPECT, as this shows that all goverment employees act like this