V
Vrentals
Claimed Business
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Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Vrentals presents a deeply polarised customer experience. The Johannesburg branch and specific sales consultants like Brandon, Siyanda, and Thandazani are consistently praised for friendly, efficient service. However, severe complaints about deposit disputes, alleged fraud, unsafe vehicle conditions, aggressive repossession tactics, and communication breakdowns from the Durban head office paint a troubling picture that significantly undermines the positive frontline sales experience.
Top Strengths:
- •Staff Professionalism & Conduct: Named consultants including Brandon, Siyanda, Thandazani, and Bongani are consistently praised for patience, friendliness, and professionalism. Customers frequently recommend specific staff by name.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
5.1
Ranking
#5
in Car Rental
NPS Score
-40
Recommended: Unlikely
Review Distribution
4.2|167 Reviews
Jun '25 - May '26
5(73.4%)
4(3.9%)
3(0%)
2(0%)
1(22.7%)
5(73.4%)
4(3.9%)
3(0%)
2(0%)
1(22.7%)
Recent reviews (167)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceL
JK
AS
Anon S
1 reviews | Active since Jan 2020
27 Feb 2026, 10:53
V RENTAL - BAD COMPANY DO SOMETHING PLEASE
MK PARTY NEEDS TO GO INTO VRENTAL TO INVESTIGATE, I MYSELY HAVE 2 POLICE CASES AGAINST THEM. POLICE HAVE GONE THERE WITH ME AND DEMANDED THEY PAY BACK THE MONIES THEY STOLE FROM ME UNDER THE PRETENCES OF SELLING ME A CAR WHICH I DID NOT RECEIVE AFTER PAYING IN THE MONIES. THE POLICE THEMSELVES TOLD ME THAT THEY ARE TIRED OF V RENTAL , THEY ARE AT THE BUSINESS EVERYDAY WITH PEOPLE COMPLAINING OF HOW THEY ARE BEING SQUANDERED FOR MONIES FROM THEM. THEY ARE CLONING BANK CARDS AND TAKING MONIES VIA ONLINE BANKING WITHOUT THE CLIENTS PERMISSION. THESE PEOPLE ARE RUTHLESS AND NEED TO BE STOPPED.
Helpful (0)
|Replies (0)AS
Anon S
1 reviews | Active since Jan 2020
27 Feb 2026, 10:53
V RENTAL - BAD COMPANY DO SOMETHING PLEASE
MK PARTY NEEDS TO GO INTO VRENTAL TO INVESTIGATE, I MYSELY HAVE 2 POLICE CASES AGAINST THEM. POLICE HAVE GONE THERE WITH ME AND DEMANDED THEY PAY BACK THE MONIES THEY STOLE FROM ME UNDER THE PRETENCES OF SELLING ME A CAR WHICH I DID NOT RECEIVE AFTER PAYING IN THE MONIES. THE POLICE THEMSELVES TOLD ME THAT THEY ARE TIRED OF V RENTAL , THEY ARE AT THE BUSINESS EVERYDAY WITH PEOPLE COMPLAINING OF HOW THEY ARE BEING SQUANDERED FOR MONIES FROM THEM. THEY ARE CLONING BANK CARDS AND TAKING MONIES VIA ONLINE BANKING WITHOUT THE CLIENTS PERMISSION. THESE PEOPLE ARE RUTHLESS AND NEED TO BE STOPPED.
0
Replies (0)CW
Cherwyn W
1 reviews | Active since Jan 2020
25 Feb 2026, 07:11
STAY AWAY FROM VRENTALS - I WOULD NOT RECOMMEND THEM TO ANYONE UNPROFESSIONAL AND TERRIBLE AFTER SALES SERVICE
My initial experience with Vrentals was very positive, particularly regarding their advertising and sales approach. The marketing creates the impression that customers are valued and treated with importance. Unfortunately, my experience after signing the agreement was completely different. The after-sales service, as well as my interactions with the accounts department and sales representatives, were extremely disappointing and unprofessional. Communication was poor, and I felt that I was not treated with the basic level of respect and professionalism one would expect as a paying customer. The rent-to-own model should empower customers who are working toward vehicle ownership. Instead, the overall experience made me feel as though I was being treated as if I were indefinitely indebted, despite meeting my payment obligations and supporting the business. No customer should feel belittled or undervalued for choosing a rent-to-own option. Based on my experience, I would not recommend Vrentals. There are many other rent-to-own vehicle providers in South Africa that treat their clients with professionalism, respect, and basic human decency
Helpful (0)
|Replies (0)CW
Cherwyn W
1 reviews | Active since Jan 2020
25 Feb 2026, 07:11
STAY AWAY FROM VRENTALS - I WOULD NOT RECOMMEND THEM TO ANYONE UNPROFESSIONAL AND TERRIBLE AFTER SALES SERVICE
My initial experience with Vrentals was very positive, particularly regarding their advertising and sales approach. The marketing creates the impression that customers are valued and treated with importance. Unfortunately, my experience after signing the agreement was completely different. The after-sales service, as well as my interactions with the accounts department and sales representatives, were extremely disappointing and unprofessional. Communication was poor, and I felt that I was not treated with the basic level of respect and professionalism one would expect as a paying customer. The rent-to-own model should empower customers who are working toward vehicle ownership. Instead, the overall experience made me feel as though I was being treated as if I were indefinitely indebted, despite meeting my payment obligations and supporting the business. No customer should feel belittled or undervalued for choosing a rent-to-own option. Based on my experience, I would not recommend Vrentals. There are many other rent-to-own vehicle providers in South Africa that treat their clients with professionalism, respect, and basic human decency
0
Replies (0)NP
TM
Thembile M
1 reviews | Active since Jan 2020
19 Feb 2026, 11:42
Ill-treatment
Dear Sir/Madam, I kindly request your assistance regarding a car rental company that I believe treated me unfairly. The experience has been emotionally distressing despite my efforts to communicate and have the matter resolved. If necessary, I can share the messages where I raised my concerns with the company. I would sincerely appreciate your guidance and support. Warm regards, Thembile Mthakathi
Helpful (0)
|Replies (0)TM
Thembile M
1 reviews | Active since Jan 2020
19 Feb 2026, 11:42
Ill-treatment
Dear Sir/Madam, I kindly request your assistance regarding a car rental company that I believe treated me unfairly. The experience has been emotionally distressing despite my efforts to communicate and have the matter resolved. If necessary, I can share the messages where I raised my concerns with the company. I would sincerely appreciate your guidance and support. Warm regards, Thembile Mthakathi
0
Replies (0)S
Sithembile
1 reviews | Active since Jan 2020
18 Feb 2026, 10:12
I got ****med by one...
I got ****med by one of their agents, well let me rephrase I was mis lead by their agent so he could make a sale instead of explaining the contract properly... the matter is yet to be resolved but I'm hoping for the best .
Helpful (0)
|Replies (0)S
Sithembile
1 reviews | Active since Jan 2020
18 Feb 2026, 10:12
I got ****med by one...
I got ****med by one of their agents, well let me rephrase I was mis lead by their agent so he could make a sale instead of explaining the contract properly... the matter is yet to be resolved but I'm hoping for the best .
0
Replies (0)P