Disgusting customer service and failing vuse vape devices!

I bought a disposable vape from the vuse stand at Fourways crossing at the entrance of pick and pay. This was purchased on the 28th of oct 2025. I used the vape a few times, and it stopped working, at the time it stopped working I was abroad.

A few times I went to the shopping centre I logged a complain, unfortunately I never had the vape with me, as the visits to the shopping centre was unexpected. On Friday the 19th of dec, unexpectedly, I stopped by. A guy by the name of sanely was able to pull my receipt and they said it was non refundable or they cannot exchange it.

Today, the 21st of dec 2025. I specifically went back to show them the vape is not working. 2 ladies that refused to disclose their names was sitting there and they said they cannot exchange the vape. As the liquid level was below half way, and that I was not registered on the system.

An altercation occurred at the pod stand, as I felt that vuse don’t value their customers and don’t stand by their product.

As a customer, i should have been advised when purchasing the vape that I need to register! I don’t know that! And I was not advised.

Secondly, is vuse saying, that it’s ok for our device to fail? And we won’t reimburse or exchange it? Whether my liquid level was 100%, 50% or 1%. As long as there is liquid in the device, it should not FAIL!!!! The staff was absolutely rude, they also threatened to call centre management to get me removed.

Thirdly they took my broken device and kept it and refused to even return it.

2 guys also joined the lady, and they part of the team and started laughing and making fun of my query.

Whilst all of them refused to disclose their names. I only knew of Sabelo, as the one lady said call Sabelo. I will surely post the images and videos of the staff and their behaviour on social media! Disgusting device and customer service , I will never buy that brand ever again!!!!!