SC
Shaneel C
Active since Sep 2023
12
Reviews
0
Industries
Reviews
12 reviews4 months ago
Disgusting customer service and failing vuse vape devices!
I bought a disposable vape from the vuse stand at Fourways crossing at the entrance of pick and pay. This was purchased on the 28th of oct 2025. I used the vape a few times, and it stopped working, at the time it stopped working I was abroad. A few times I went to the shopping centre I logged a complain, unfortunately I never had the vape with me, as the visits to the shopping centre was unexpected. On Friday the 19th of dec, unexpectedly, I stopped by. A guy by the name of sanely was able to pull my receipt and they said it was non refundable or they cannot exchange it. Today, the 21st of dec 2025. I specifically went back to show them the vape is not working. 2 ladies that refused to disclose their names was sitting there and they said they cannot exchange the vape. As the liquid level was below half way, and that I was not registered on the system. An altercation occurred at the pod stand, as I felt that vuse don’t value their customers and don’t stand by their product. As a customer, i should have been advised when purchasing the vape that I need to register! I don’t know that! And I was not advised. Secondly, is vuse saying, that it’s ok for our device to fail? And we won’t reimburse or exchange it? Whether my liquid level was 100%, 50% or 1%. As long as there is liquid in the device, it should not FAIL!!!! The staff was absolutely rude, they also threatened to call centre management to get me removed. Thirdly they took my broken device and kept it and refused to even return it. 2 guys also joined the lady, and they part of the team and started laughing and making fun of my query. Whilst all of them refused to disclose their names. I only knew of Sabelo, as the one lady said call Sabelo. I will surely post the images and videos of the staff and their behaviour on social media! Disgusting device and customer service , I will never buy that brand ever again!!!!!
53 replies
5 months ago
***** driver!!!
Uber driver either LW 25 BF - GP stole my drivers license. He is exploiting me for money to return it. I logged numerous messages on the uber app. It’s gone over 2 weeks and uber is telling me they still trying to get hold of the driver. I mean it can’t be that hard . There is the number (060) 097-4806. Call the guy or block his app until he returns my stuff. I got videos and WhatsApp messages of the chat. I just believe that uber plays with their customers. If I don’t get a positive feedback within 48 hours. I guess the next step is to file a police report against uber and their driver!!!!
0 replies
10 months ago
Consistent bad connection on FIBRE!!!!
Netflix doesn't work again on their Fibre. Keep asking me to reset the router. Internet and router keeps going down No urgency from their end to get it fixed.
0 replies
10 months ago
Never ever subscribe to afrihost
Signed up with Afrihost from the 28th of June. Ecer since my Netflix never worked on my tv and phone through Fibre, but works on mobile data. Everytime I call the call centre, you have to explain your story to different agents. They provided a tp link router, which goes down every single day For 2 weeks straight. I had to sit on a call with their support team for atleast an hour minimum a day. Every agent that comes on, asks me to reset the router. It works for a while then goes back to normal(which is connected without internet) They failed to diagnose the fault. Will never recommend this type of service to anyone. It's 2 weeks and my first time with them and I want to cancel. I emailed them multiple times on how to cancel, and the common answer is , go on our "client zone portal " Stay away from this ******* service!!!!! I have pictures and recordings of all the conversations. I asked an agent to take a look at my router and see how many times a day it goes offline, and the agent said " WE CANNOT MONITOR THIS" Which is a lie 😂. Stay away from them. They say pure internet joy. But it's your worst nightmare, especially if you work from home!!!
0 replies
16 months ago
DISCOVERY CARES LESS ABOUT *****ULENT ACTIVITIES ON YOUR ACCOUNT!!!!
UTTERLY DISAPPOINTED WITH DISCOVERY BANKS SERVICE!!!! I laid a complaint of a *****ulent activity In my account for online purchases. It was over 4 transactions made. These merchants are still trying to debit my account, I have moved my money and blocked all my cards. I have reported this to discovery, and I was sent a dispute form. I filled in and sent all the requires details on email to Boitumelo and was sent a reference number. Ever since, I have been emailing and calling to get an update and nobody seems to be helping me. I called over 5 times and everytime i called I was told I need to go to the ***** department. Which i understand! In all my calls I have been waiting a long time for someone to pick up in the ***** department. I always called after 9pm thinking it would be quite. I spoke to Mpho and Kgagis today and they said they will ensure someone calls me back. It's 1am and still haven't gotten a call. I keep saying the department is busy. Why are you busy at these hours. Is your app that unsafe. That you dealing with numerous ***** cases????? I want to feedback on my case! And I am not willing to wait 90 days! No bank takes this long! I also work on call. I am expecting a call from someone to my cell. If I don't answer keep trying. If I don't get feedback and not refunded by tomorrow. I will move my account. Provident fund and medical aid from discovery! And that's a gaurentee!!! I want answers now!!! My ref numbers are 19659514 19664647 19668711 20225382 20379652 20379837
672 replies
18 months ago
POOR SERVICE/NO INTEREST TO HELP CUSTOMERS
Bad customer service. I have been with Gigawave/ Vuma for years. For the last few months. Wlmy wifi has consistently been going down. For days. I have been asking them to send a technician, they keep asking me to troubleshoot. And we get the same results. They then make changes on their end and it starts working. It's been 3 months in a row, my services went down, always happening on a Monday and then by Friday it will get back up. I am starting to believe that they are sabotaging my services. I get no por rata on my bill. And further more I was abroad and asked for an extention on my payment date, as I couldn't log into my app. They gave me a hassle of my life and disconnected the services. Yet I pay extra every month, and not the exact amount. They did then get back to and said they will extend the date. It was fine, then from yest( mon) the services down whole day until now. I tried calling their customer care and using their WhatsApp chat. They don't answer. I am sure moving over from the new month. They have the worst customer support. DO NOT SUBSCRIBE WITH THEM!!! SEE THEIR REVIEWS!!!
159 replies
19 months ago
ENDLESS ISSUES TO MAKE A WITHDRAWAL
This company doesn't pay our withdrawals. They surely know how to take your deposits. There's is no customer service. No contact number. I having endless issues withdrawing my money. Eventide j contact their customer support. They reply is almost automated. They never ever answer your questions but keep saying withdrawals take 72 hours. I am on my 2 day and the staus has not changed on my account. I will surely close this site down when I'm done. They very shady!!!!
106 replies
24 months ago
Vuma tel and Gigawave poor after service
I am based I pineslopes and use Vuma through my service provider gigawave. I have no wifi connectivity from last Monday the 8th. I logged a few complains with gigawave each day until now, asking them to send out a technician to assist. Everytime I called, or messages. They kept telling me they want to troubleshoot first. We did the same thing each and everyday land nothing works. I am also tech savvy. It's more than the small issues. A tech needs to come out and assist, but they are refusing to help. Eventually a ticket was logged for a tech. Just for me to receive a message that vuma resolved my ticket. Without sending anyone over, or any calls. My network is still not fixed. It's very unstable. I work from home. I have been struggling all work. I have a 2 year old kid. That's creating chaos, cause she unable to watch TV!!! I WILL ALSO BE CHARGED THE FULL PAYMENT YET A WHOLE WEEK I BARELY HAD SERVICES. THIS IS THE PATHETIC AND POOR SERVICE YOU RECEIVE FROM VUMA AND GIGAWAVE. ALL THEY CARE ABOUT IS A SUBSCRIPTION. ONCE THEY HAVE YOUR BUSINESS, YOU ARE LEFT FOR DEAD ON YOUR OWN!!.
53 replies
25 months ago
Fnb ******ing money from clients!!!!!!
Fnb continues to ****** money from me, as they refuse to close of my pvt client account. The account was on a R0 balance when I requested for it to be closed. I was told there's pending transactions and it can not happen. Fast forward a month later the account is still not closed and the pvt client fees is gone off. The the account is in arrears of R450. They are refusing to close the account and multiple *********** stuff members have been calling. But nobody has did anything. 2ndly I have requested for an aspire account to be opened at the fourways mall branch. The consultant said the system only allows her to open a pvt client account. I must open that account then use the secure chat tk downgrade it. This did not make sense. I have used the chat and consultants called med. I requested for this to be downgraded multiple times. They have now debited me R480 for account fees plus R280 for service feea. This is madness from FNB. I WANT MY MONEY BACK. BECAUSE I AM CLOSING OFF ALL MY ACCOUNTS WITH FNB. THERE'S NO RESPECT FOR THEIR CLIENTS AND HE HE CLIENTS NEEDS!!!!
53 replies
25 months ago
Fnb disrespecting pvt clients
Got a call from Ntsako from this number +27873120001from fnb insurance department. One thing I won't tolerate is someone calling me and dropping the call on me. Especially as a pvt client! I told him cancel my quotes. He just cut the call on me
58 replies
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