Vumatel pathetic service

My fibre line was down since Sunday . Phoned MWeb who in turn contacted Vumatel to sort it out . On Monday I got an e mail to say a technician will be coming in at 8 pm no show . On Tuesday another email to say at 11am still no show , on Wednesday another e mail to say at 11.30 am still no show then Thursday another e mail to say 11am , the technician rocked up at 2pm changed the black box but didn’t bother to see if it’s working or not , he tried to get hold of the person that approves / activates the network apparently he was asleep . Was told it will start working at 3.30 pm and he left . Got home it’s still not working . Several calls later I was told the matter has been escalated. It’s now Friday and still nothing has been done . When asked to speak to the manager I was put on hold and forgotten about . Is this how Vumatel operates ? I am disgusted at the service . Phumzile was the only person who was kind enough to explain but unfortunately it’s out of her hands 😡😡😡😡😡😡😡 I’m not a happy customer