VD
Vuyatela Digital Technology Solutions
Unclaimed Business
VD
Vuyatela Digital Technology Solutions
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
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Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Rehana B
1 reviews | Active since Jan 2020
8 Nov 2024, 10:09
Vumatel pathetic service
My fibre line was down since Sunday . Phoned MWeb who in turn contacted Vumatel to sort it out . On Monday I got an e mail to say a technician will be coming in at 8 pm no show . On Tuesday another email to say at 11am still no show , on Wednesday another e mail to say at 11.30 am still no show then Thursday another e mail to say 11am , the technician rocked up at 2pm changed the black box but didn’t bother to see if it’s working or not , he tried to get hold of the person that approves / activates the network apparently he was asleep . Was told it will start working at 3.30 pm and he left . Got home it’s still not working . Several calls later I was told the matter has been escalated. It’s now Friday and still nothing has been done . When asked to speak to the manager I was put on hold and forgotten about . Is this how Vumatel operates ? I am disgusted at the service . Phumzile was the only person who was kind enough to explain but unfortunately it’s out of her hands 😡😡😡😡😡😡😡 I’m not a happy customer
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Rehana B
1 reviews | Active since Jan 2020
8 Nov 2024, 10:09
Vumatel pathetic service
My fibre line was down since Sunday . Phoned MWeb who in turn contacted Vumatel to sort it out . On Monday I got an e mail to say a technician will be coming in at 8 pm no show . On Tuesday another email to say at 11am still no show , on Wednesday another e mail to say at 11.30 am still no show then Thursday another e mail to say 11am , the technician rocked up at 2pm changed the black box but didn’t bother to see if it’s working or not , he tried to get hold of the person that approves / activates the network apparently he was asleep . Was told it will start working at 3.30 pm and he left . Got home it’s still not working . Several calls later I was told the matter has been escalated. It’s now Friday and still nothing has been done . When asked to speak to the manager I was put on hold and forgotten about . Is this how Vumatel operates ? I am disgusted at the service . Phumzile was the only person who was kind enough to explain but unfortunately it’s out of her hands 😡😡😡😡😡😡😡 I’m not a happy customer
0
Replies (0)TC
TERSIA C
1 reviews | Active since Jan 2020
23 Mar 2021, 11:13
NO FEEDBACK RE OUR ORDER
WE HAVE SINCE JANUARY HAD PROBLEMS GETTING THE SERVICE ACTIVATED VUMATEL KEEPS TELLING US WE HAVE ORDERS WITH MWEB WE SEND THEM THE PROOFS OF CANCELLATIONS TODAY THE TOLD US VODACOM CANCEL OUR ORDER PLUS THE TECHNICIAN HAS CONFIRMED THERE IS NO POWER IN THE MANNHOLL VUMATEL HAS HOWEVER INSTALLED THE FIBRE LINE WITH NO CONNECTION OR CONTACT IS GRAHAM 079229 9381 WE HAVE ALSO SPOKEN TO CHARMAINE AT BRITELINK SE IS THE ONLY ONE GIVING US FEEDBACK THE APPLICATION IS ON RATS 24 GREWAR AVE APRYS ( TM CLOETE ) CAN ANYONE PLEASE GIVE US FEEDBACK
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TERSIA C
1 reviews | Active since Jan 2020
23 Mar 2021, 11:13
NO FEEDBACK RE OUR ORDER
WE HAVE SINCE JANUARY HAD PROBLEMS GETTING THE SERVICE ACTIVATED VUMATEL KEEPS TELLING US WE HAVE ORDERS WITH MWEB WE SEND THEM THE PROOFS OF CANCELLATIONS TODAY THE TOLD US VODACOM CANCEL OUR ORDER PLUS THE TECHNICIAN HAS CONFIRMED THERE IS NO POWER IN THE MANNHOLL VUMATEL HAS HOWEVER INSTALLED THE FIBRE LINE WITH NO CONNECTION OR CONTACT IS GRAHAM 079229 9381 WE HAVE ALSO SPOKEN TO CHARMAINE AT BRITELINK SE IS THE ONLY ONE GIVING US FEEDBACK THE APPLICATION IS ON RATS 24 GREWAR AVE APRYS ( TM CLOETE ) CAN ANYONE PLEASE GIVE US FEEDBACK
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Replies (0)FF
Francois F
1 reviews | Active since Jan 2020
8 Feb 2021, 08:54
Shocking service
Terrible service from date of order to installation 23 Jan will only install 11 Feb when speaking to a consultant his response was what do I expect him to do about it as if I am his employer.
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Francois F
1 reviews | Active since Jan 2020
8 Feb 2021, 08:54
Shocking service
Terrible service from date of order to installation 23 Jan will only install 11 Feb when speaking to a consultant his response was what do I expect him to do about it as if I am his employer.
0
Replies (0)MM
Mulalo M
1 reviews | Active since Jan 2020
6 Feb 2021, 09:12
Terrible service, and completely disorganized
The came reinstall a working fibre line on a Friday around 13:00 and left it not working and when I asked the guy why it was not working he said another technician will have to come to complete it, he has done his part imagine. When I called their office they promised to send someone only to be told on that Saturday that their contractor is not working and I will have to wait for Monday. I don't understand how someone would touch a perfectly working libe to leave it down all weekend
Helpful (0)
|Replies (0)MM
Mulalo M
1 reviews | Active since Jan 2020
6 Feb 2021, 09:12
Terrible service, and completely disorganized
The came reinstall a working fibre line on a Friday around 13:00 and left it not working and when I asked the guy why it was not working he said another technician will have to come to complete it, he has done his part imagine. When I called their office they promised to send someone only to be told on that Saturday that their contractor is not working and I will have to wait for Monday. I don't understand how someone would touch a perfectly working libe to leave it down all weekend
0
Replies (0)SG
Sharon G
1 reviews | Active since Jan 2020
21 Dec 2020, 08:46
Customer complaint
Dear All As a pensioner and home owner, it is with sheer frustration that I write this email about the utter lack of respect for one’s property and the “shabby” workmanship of your team in the Vaal. It has been 2 weeks of mess and disgrace in and around my property, eventually on Tuesday 15 December, I managed to talk to Que and Koos who promised the fix the mess left by the labourers in the first place. I was promised new grass, new paving bricks and a total clean up outside my garden fence otherwise the “labourers would not be paid”. Inspection would take place once completed, which was also done carried out. Please can you contact me on 016 981 1719 / 072 991 1 And to top it all off, I now have a water leak!!!!!!!! I have pictures of proof and can't find an email address on their site.
Helpful (0)
|Replies (0)SG
Sharon G
1 reviews | Active since Jan 2020
21 Dec 2020, 08:46
Customer complaint
Dear All As a pensioner and home owner, it is with sheer frustration that I write this email about the utter lack of respect for one’s property and the “shabby” workmanship of your team in the Vaal. It has been 2 weeks of mess and disgrace in and around my property, eventually on Tuesday 15 December, I managed to talk to Que and Koos who promised the fix the mess left by the labourers in the first place. I was promised new grass, new paving bricks and a total clean up outside my garden fence otherwise the “labourers would not be paid”. Inspection would take place once completed, which was also done carried out. Please can you contact me on 016 981 1719 / 072 991 1 And to top it all off, I now have a water leak!!!!!!!! I have pictures of proof and can't find an email address on their site.
0
Replies (0)PV
Pillay V
1 reviews | Active since Jan 2020
8 Dec 2020, 19:34
Vumatel ...you need to up your game!!!!!
Horrible service. First and 2nd premium taken timeously, however it took them a month and 8days to finally get us connected. After countless calls and barely competent responses, technicians arrived today. After claiming a 30meter radius and 20mbs line, i cannot connect whilst in the same house! The speed is ridiculously slow.... So frustrated with poor service and lack of business ethics that dominates our country.
Helpful (0)
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Pillay V
1 reviews | Active since Jan 2020
8 Dec 2020, 19:34
Vumatel ...you need to up your game!!!!!
Horrible service. First and 2nd premium taken timeously, however it took them a month and 8days to finally get us connected. After countless calls and barely competent responses, technicians arrived today. After claiming a 30meter radius and 20mbs line, i cannot connect whilst in the same house! The speed is ridiculously slow.... So frustrated with poor service and lack of business ethics that dominates our country.
0
Replies (0)gB
gordon B
1 reviews | Active since Jan 2020
14 Nov 2020, 14:47
VUMATEL / COOL IDEAS ARE A BAD COMBINATION FOR FIBRE CONNECTIONS AND SERVICE.
Having spoken to cool ideas about the band width and speed of my 50 mbps download speed (that I pay for bur never get) at 16.00 om 14/11/2020 once again I was left with no internet connection at all. THIS IS THE 5TH TIME IN 3 DAYS. I have been in contact with cool ideas who say the problem is not from their side. quite frankly I don't give a flying continental who is to blame I just want this sorted out especially as I cannot change you as the initial supplier.
Helpful (0)
|Replies (0)gB
gordon B
1 reviews | Active since Jan 2020
14 Nov 2020, 14:47
VUMATEL / COOL IDEAS ARE A BAD COMBINATION FOR FIBRE CONNECTIONS AND SERVICE.
Having spoken to cool ideas about the band width and speed of my 50 mbps download speed (that I pay for bur never get) at 16.00 om 14/11/2020 once again I was left with no internet connection at all. THIS IS THE 5TH TIME IN 3 DAYS. I have been in contact with cool ideas who say the problem is not from their side. quite frankly I don't give a flying continental who is to blame I just want this sorted out especially as I cannot change you as the initial supplier.
0
Replies (0)JB
J B
1 reviews | Active since Jan 2020
31 Aug 2020, 15:28
Vumatel sucks
All have been good with our fibre internet service while the infrastructure owner was SADV. But since this month, it appears that Vumatel have taken over our fibre infrastructure in Dalsig, Stellenbosch. And immediately, we suffer the consequences - network down in Capetown and Stellenbosch as of this afternoon at 16:45. And the customers of Afrihost, etc., have had no say in the matter of being transferred from SADV to Vumatel. We were all happy to have SADV as our initial infrastructure provider, who also did the original infrastructure installation in our neighbourhood. I formally object to this corporate chess game in which the customer remains the paying pawn to these corporate fat cats.
Helpful (0)
|Replies (0)JB
J B
1 reviews | Active since Jan 2020
31 Aug 2020, 15:28
Vumatel sucks
All have been good with our fibre internet service while the infrastructure owner was SADV. But since this month, it appears that Vumatel have taken over our fibre infrastructure in Dalsig, Stellenbosch. And immediately, we suffer the consequences - network down in Capetown and Stellenbosch as of this afternoon at 16:45. And the customers of Afrihost, etc., have had no say in the matter of being transferred from SADV to Vumatel. We were all happy to have SADV as our initial infrastructure provider, who also did the original infrastructure installation in our neighbourhood. I formally object to this corporate chess game in which the customer remains the paying pawn to these corporate fat cats.
0
Replies (0)