JB
J B
Active since Mar 2010
13
Reviews
0
Industries
Reviews
13 reviews4 months ago
Barcode reader at Dis-Chem Die Boord Stellenbosch jeopardises contactless transactions
The lopsided design of the scanner at tills of Dis-Chem Die Boord in Stellenbosch jeopardizes the concept of contactless transactions. In order to scan the barcode of the Dis-Chem loyalty card on the customer's phone, the customer has to hand over the customer's smart phone to the till attendant. Otherwise the code reader cannot pick up the bar code. This puts the customer's health and phone security at risk. The whole idea of contactless transactions is to avoid any physical contact between the payment device and the payment reader or till attendant. I strongly object to the above state of affairs.
0 replies
5 months ago
VW Polo Hooter Failure After Recalled Airbag Replacement
During August 2025, I sent my 2013 VW Polo 1.6 Trendline to Philwest for repairs, in response to a general recall by VW Africa on airbags that risked exploding upon activation. Shortly after the free exchange of the airbag inflation mechanism, the hooter stopped working. I find the coincidence highly suspect. The hooter had been working flawlessly before the airbag replacement. I have paid over R3600 to have the hooter replaced with a new one. I want to find out whether there is a general trend of the Polo hooter failing shortly after VW dealerships have replaced fault airbag inflation mechanisms over the past year.
0 replies
9 months ago
*****ulent Google PlayStore item on Vodacom account
Vodacom has charged me an unauthorized amount of R1999.98 for so-called Google Play Store purchase on my July 2025 statement. I have not authorized such a purchase. How come would Google purchases appear on my Vodacom statement? I have complained over the telephone to Vodacom, who simply pass the ball back to me: I must contact Google. Since when does the service provider, who invoices the customer, asks the customer to investigate with their third parties about possible, *****ulent transactions? The onus is upon Vodacom to investigate. I strongly object and expect a reversal of the charged amount plus an explanation. My Google account shows no purchases for which I have paid R1999.98 Excluding the free apps on my phone, there is only a purchase of R59.99 for BubblePnP app, paid directly via Google Play Store.
268 replies
27 months ago
Unfair business practices of Vodacom with roaming bundles
On 28 January, in preparation for a trip to Lesotho, I activated roaming on my Vodacom Red 100 package, and bought a roaming bundle for R199 from Vodacom, using the Vodacom app on my phone. While on the trip, one day I noticed an extra bundle having been added, even though I had over 100 MB left on the original bundle. I had no say in this matter. Vodacom simply added the bundle ahead of me actually running out of roaming data, without my consent or asking my consent. Nowhere in the purchase of the original bundle was it disclosed that the bundle was recurrent and that it topped itself up at a certain minimum limit of remaining roaming data. Back in South Africa, after my trip, I contacted Vodacom help line, which was now rather frustratingly handled by some automation ***** called Tobi. Eventually, speaking to a human, I managed to explain the issue and requested reversal of the extra bundle. It was refused. I have not even used that extra bundle. It has expired untouched. And Vodacom refuses to reverse the charge. This is unacceptable, unfair business practice, and I am seriously considering migrating to MTN.
114 replies
35 months ago
Dismal Facebook content delivery
Since recent, Facebook video streams have been dismally stodgy. They buffer every few seconds. I have 100Mbps fibre Internet. I stream Netflix full HD without any snif of buffering. I stream DSTV without hiccup. I stream F1 TV without a glitch. But only Facebook buffers every few seconds. App reinstall makes no difference. Platform reboot neither. Dismal content delivery.
0 replies
39 months ago
Die Boord Spar fraudulently charge customers for carry bags
The tellers at Die Boord Spar, Stellenbosch, have the bad habit to charge the customer for a plastic carry bag when the customer has provided his/her own plastic carry bag. During December 2022, it happened to me for about the fifth time. I phoned Die Boord Spar and complained, indicating that I would report them at the next incident. Well, today, it has occurred again. I have been charged R0.89 for a plastic carry bag while I have provided my own. This is fraud. If Spar so charge a 1000 customers in a day, they make another R890 profit. I wish to escalate this matter to the Consumer Council to investigate Die Boord Spar for fraudulent business practice.
0 replies
43 months ago
Unscrupulous ADT
Recently, I decided to cancel my ADT Security subscription due to taking on a better offer from a competitor provider. I had the ADT armed response radio disconnected on 9 September and notified ADT by email of my cancellation on 12 September. I gave ADT 30 days notice and expected to be charged pro-rate only for the first 12 days of October - especially, since ADT was practically not providing any service to me since the switchover to their competitor on 8 September. Yet, ADT had the temerity to wipe their small print under my nose and insist on charging me a full month service fee in October. I object in the strongest terms to such unscrupulous business practice. No wonder subscribers are leaving ADT in their droves. In fact, their control room did not even bother to phone me when their radio was disconnected from my alarm control box. Either their system is so rubbish that it did not pick up the disconnect, or they couldn't bother.
399 replies
43 months ago
Unscrupulous ADT Security
Recently, I decided to cancel my ADT Security subscription due to taking on a better offer from a competitor provider. I had the ADT armed response radio disconnected on 9 September and notified ADT by email of my cancellation on 12 September. I gave ADT 30 days notice and expected to be charged pro-rate only for the first 12 days of October - especially, since ADT was practically not providing any service to me since the switchover to their competitor on 8 September. Yet, ADT had the temerity to wipe their small print under my nose and insist on charging me a full month service fee in October. I object in the strongest terms to such unscrupulous business practice. No wonder subscribers are leaving ADT in their droves. In fact, their control room did not even bother to phone me when their radio was disconnected from my alarm control box. Either their system is so rubbish that it did not pick up the disconnect, or they couldn't bother.
399 replies
48 months ago
Still waiting for refund from PC Link Computers
I am still waiting for a refund on an order that PC Link Computers has failed to fulfil, on the basis of unavailable stock at their overseas supplier. On 8 March 2022, I ordered a "Battery Replacement for BlackBerry BBF100-1". The site indicated stock: "IN STOCK At Supplier , Delivery Is Estimated 10 - 25 Working Days." However, as time went by, it became apparent that no battery was imminent. On 11 April, the support agent of PC Link offered a refund: "Kindly note that the supplier does not have stock of the required item Therefore we will be processing a refund for the stock I do apologize for any inconvenience caused" Well, more time has gone by and no refund is in sight. I have prompted once (24 April) for an update on the refund status, but only receive a terse reply without any detail on when or hold-ups, etc. Now, I have written a final notice of enquiry to PC Link, indicating that legal action for damages will follow after 31 May 2022, should not refund transpire.
0 replies
55 months ago
Where is my laptop, Incredible Connection?
Two weeks ago, on 18 September 2021, I bought an Asus X515 laptop from Incredible Connection at Eikestad Mall, Stellenbosch. On the advice of the sales assistant, I chose to collect the laptop from the Eikestad Mall branch, once delivered. The official delivery time estimate was 3 to 6 business days. Today, two weeks later, I am still waiting for delivery of the laptop. After numerous phone calls and a personal visit to the branch, I have only excuses and no sign of the laptop. I have been told that I cannot have a tracking number, since I have chosen to collect from the shop. Extraordinary. Every customer is entitled to a tracking number for a product purchased for delivery. I have been told that Incredible Connection has switched couriers and the new delivery time estimate is now up to 14 business days. This is out of the blue, without prior notification to me - a breach of agreement and good faith. My sister, for whom I have bought the laptop, needs the machine to start her new business. She is loosing in the process by this delay - potential damages if this situation continues. I am not impressed with Incredible Connection. In fact, I shall not buy anything for delivery there every again.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
2 (15.384615384615385%)
3 Star
3 (23.076923076923077%)
2 Star
6 (46.15384615384615%)
1 Star
2 (15.384615384615385%)