NO ACCOUNTABILITY: RUDE RESPONSE

I always service my car at vw arcadia, this year I no longer had a service plan, so they offered me theirs, which is for two services. I took the service plan and booked in my car for service. For the first time I recieved a receipt that doesn't show what was done on the vehicle but when I was servicing my car previously I would get a receipt that has a breakdown on what was done on the car. I overlooked that.

3 to 4 weeks later I started noticing a clicking feeling on the steering wheel when im turning at low speed (when parking or reversing the car). At first I thought I was stepping on small stones, I still did not take it seriously because the feeling wasn't there when im driving at normal or high speed. Then weeks later the feeling started persisting. I googled the problem, google said it might be low steering fluid, because again it doesnt make a sound but it feels like it is clicking.

So I decided to call vw arcadia and explained to them the situation.

The Lady that I spoke to said I must book my car in for diagnostics, something of that nature. I must pay R2000 and I explained to her that I've never had this problem before servicing the car and I didnt pick it up earlier cause I hardly drive the car. She started sounding rude and she says she hears all that but that's not their problem.

I don't understand how there's no transparency on the work done and when I pick up something that was never there before the service I am told it is not their problem. I'm really disappointed and I will never take my car to that dealership ever again!!!!!