VW Autohaus Centurion - Disappointment

On the 3rd of April 2025, I took my vehicle to Volkswagen Centurion to inspect the air conditioning system, as I had been needing to refill it every two months. On the 4th of April, I was informed that the issue was a leaking expansion valve, which needed to be ordered.

However, I received no further feedback from Volkswagen. On the 22nd of April, I followed up myself, only to be told, “I deal with so many customers, I’m not sure about your query.” I explained the matter again, yet still received no updates.

I followed up once more on the 5th of May and was told the consultant was waiting for the foreman’s input, and that the earliest available date to book my vehicle in again would be the 13th of May. I brought my car in on that date, only to find out that the part had still not been ordered.

After the vehicle was finally booked in, I had to continuously follow up myself to get any progress updates. To my frustration, I received my car back yesterday in a worse condition than before, heater not working and making ice cold, cables hanging out, *****s falling from everywhere and damaged dashboard.

I am extremely disappointed in the level of service, the lack of communication, and what appears to be a general disregard for customer care and competence.