Bad service

I serviced my car on the 20th March 2023.I went to collect my car,the report was no ready,I was told they are busy with a new program & it does not allow them to print or email the report,I was assisted by a gentleman named Mr Zulu but the lady ( I cannot remember her name)decided to assist me when I collected my car.I was informed it will be emailed.4 days later I called,Mr Zulu promised he will email the report,the technicians are in the building assisting them with the new program.Today it's the 31 March 2023;I still did not get the report.