Pathetic service by VW Autohaus in Centurion!

I brought my car there for service on the 22nd of March to change the battery as it was completely finished. Amanda Van Rooyen was my service manager and she did call me back the same afternoon to come collect the car as the “battery was replaced” already. Unfortunately I was far from Centurion that afternoon so I said I’ll collect the following morning and she said no problem. To my surprise the following morning when I arrived she suddenly told me that the technician decided to charge the battery overnight instead of replacing it. I told her that battery should be replaced as she promised, she said no the technician decided to charge it and will be okay. I asked Amanda why she called me the previous day to come collect the vehicle as the job was done only to change and charge the battery when she realised I couldn’t come for collection the same day? She couldn’t answer that question.

Today my wife is stuck with the car with my 3month old baby in the rural Nothern part of KZN-Ulundi. I just called Amanda to complain to her about exactly what I had told her would happen and instead of correcting her action, today she decided to drop the phone on my ear! I have 2 cars I bought from this VW and I service all my cars there but today I’m treated by Amanda like this because of the colour of my skin?

I’m taking this straight to the Ombudsman and all over social media, and I have to say that I trusted VW Autohaus Centurion for such a long time when people were telling me how bad they treat their black clients, today I experienced it first hand and only God knows what I’ll do if anything happens to my wife and son!

I would never recommend this branch to anyone anymore and I want the whole of SA to know about it on social media. This time you’ve messed with a wrong black!