Disappointed

My name is D.Sebogo and I own a VW polo TSI which I took in for first service service on the 13th of October 2022 to VW Bethlehem.The car was received and I was told to take a seat as my killos were higher than 15 000 which I did .

I sat in the waiting room with no feed back from anyone as to whether my car was being serviced on not.I went multiple times to enquire as to what was going on to which one of the consultants told me that they will inform the person who was supposed to be assisting me to come to me at the waiting room ,to tell me what is going on . I waited and was only informed at arround 15:00 that my car had been serviced and it's gone for wash.

No feed back was given to me about the state of my car ,or if it needs any repairs.all that happened is that I was given my car and told I could go...

I was under the impression that I would get feed back via email.Till today no feedback , so I called vw.My main concern was the sound my car makes when I brake( it gives a squeaky sound when I apply my brakes)this was cause for concern for me.I called VW betlhehem as a result,spoke to the consultant and I'm baffled at her response to me,as it seems she can not even tell me whether my brake pads were checked !!!!

I'm being told to drive back to Betlhehem to take the car back to VW for the brake pads to be checked....which was supposed to have been done when my car was there for service on the 13th of October 2022,today is the 31st of October 2022.How can my brake pads have finished in 2 weeks especially since I have driven my car a total of 7 times since I returned from service.For me to be expected to drive to Betlhehem again,I can not be taking off work every now and then for the same thing and pour petrol to drive to Betlhehem .I sent a complain to VW SA and no response.

I'm very disappointed in VW Betlhehem ,so much so that my next car will not be from VW, would not recommend,VW Betlhehem to anyone!