Volkswagen Financial Services
1.2|142 reviews
Responds in 26 min
MT
Mathunye T
1 reviews | Active since Member
30 Jan 2026, 12:38
Poor Service
I'm very disappointed with the treatment I'm getting from VW.
My vehicle was still under warranty when I had a breakdown on the 6th of December 2025. On the 9th of December I towed the vehicle to VW Groblersdal. Ever since then I have never gotten any update with regards to the vehicle. Every time I call for update am being promised that they will call me back...
On the 16th of January I went to VW Groblersdal personally to check on the progress of the car, i found out that nothing was done on the vehicle since it's arrival. They refused to offer me a courtesy vehicle till to date!!
I went on to call the sales person who assisted me during the purchase of the vehicle, He tried his level best to get hold of Groblersdal, they promised him that the will commnunicate with me but nothing!
I went on to write a complain to support@vwconnect.co.za still no response!!
Yet I keep on paying the installement
Helpful (0)
Replies (112)0
Replies (112)Volkswagen Financial Services's replyOfficial
30 Jan 2026, 13:09Dear Mathunye Johannes Talane
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
Best regards,
Volkswagen Financial Services's reply30 Jan 2026, 13:09
Official
Dear Mathunye Johannes Talane
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
Best regards,
MT
Mathunye T's updateReviewer Update
02 Feb 2026, 15:05As I expected, no one made a follow up on the matter!!
MT
Mathunye T's update02 Feb 2026, 15:05
Reviewer Update
As I expected, no one made a follow up on the matter!!