PATHETIC AND ***********

We purchased our Polo Vivo from Hoopers in 2023 brand new we where desperately and the sales Person assist us. I took my car in to have checked out because the Airbag light was not going off so I took it to Hoopers in Durban (Town) to have checked out. I made mentioned to the Service advisor that every time it rains water gets into the car and collects on the driver side floor only it was around March 2025 that I took the car in and there had been many days where the rain was quite heavy, so this ment that the water would take a long time to dry off leaving the car smelling really damp and sometimes unbearable. The "Service Manager" advised me that they checked the car and noticed that my oil filter was not a VW part and so for that reason my warranty could be canceled.....so I advised him that after my last 45000km service with VW I then took my car to Car Service City due to the extremely high prices from VW....car service city is an RMI approved repair center and used Approved parts to service my car. The Service Manager then instructed me that I am not allowed to used NONE VW parts when servicing my car to which I thought that very strange, I did my research and found that in fact I am allowed to take my car to any RMI approved worship for any repairs or service and the RMI approved worship used Approved parts in order to remain an RMI approved service provider. So the Hoopers Service Manager thought that I dont know anything about cars and warranties and made the statement that due to your warranty "potential" being null and void that i would have to pay for any work carried out to find out where this leak is coming from....and I said WOW!!! You got all that was just a oil filter....lol I said to the Service Manager please wait for me at your workshop when I'm going to pick my car up and I would like to speak to you....30 minutes go buy and I get a call from this "Service/worship manager" that he was wrong in the statement he made to me and he apologizes for it.....so when I went to pick my car up the Service advisor said to me that I will need to rebook the car in and it will take 2 weeks to find the problem so I said that's find please get me a loan vehicle in the mean time as I use my car for work and being a sales rep I cannot be without a car for 2 weeks so TUMI the advisor said she doesn't have any car to loan to me at this moment I will need to call in back by the end of the month as all her cars are out with other customers and she should have a car available for me in a months time this was from April to now 11 July 2025 I have not gotten a good enough response...I have send messages on their WhatsApp line I've sent videos off what's happening after we have rain and to date no contact nothing has been done. I have bee. Extremely calm and patient and I didn't not want to get onto this platform but weather it helps or not I dont know but this is where I am at right now and this is Pathetic service from an *********** SERVICE/WORKSHOP MANAGER to Staff that report to him also dont know any better.