bad service and exploiting customers 👎👎👎

I took my car for service on the 25 Jan 2022 for and in less than 500km travelled after service my car started losing power which never happened. On the 07 March 2022 I tried to call in to ask if i need to booked it for another service however spend a day trying to connect to the service agent.(Deon) with no luck. On the o8 March 2022 i took my car in to ask in person. Instead the Tech (Dirk) was receiving too many complaints on the day as per him and the service agent (Deon). When Dirk finally came to check my car, the only thing i got was to book my car for another service on the 09 March 2022 as he had too many car on the day and won't have time for my car. I booked another service with Deon who now explains that if the cause of my car losing power was due to the previous service done in Jan 2022, they will fix at no cost as my car is still under warranty for the service done however if not just for diagnose i will be charged ±R1200 if i choose not to accept thier new quotation and if i accept their quotation the diagnose will be covered. I find this to be ridiculous as my car never had power issues since they worked on it and there were no warning light of the power issue on my dash. VW Polokwane is just taking advantage of me. On the 09 March 2022 i took my car back to VW Polokwane and i was told it was "coil" that was making my car ro loose power. Which cost me R3800.00 and i was told that this was not due the service i had in less than a month ago. I paid and collected my car however never will i take my car to VW Polokwane or recommend it to anyone. I still feel exploited by thier bad service.☹☹☹