Bidvest McCarthy VW Master Cars Gezina

Good day,

I would like this complaint to be shared with: 1. Dealer principal 2. Branch manager 3. McCarthy Volkswagen head office 4. Master Car On the 11th of November 2022, I did an inquiry about a Polo Cross 2012, I was told I can come and view the vehicle Saturday the 12th of November 2022, and on my way to Pretoria from Krugersdorp, I was told the vehicle was locked up in the workshop and I can’t view it but they will bring it to me on Monday the 14th of November 2022 but nobody even contacted me nor brought the vehicle through for me to view. I submitted my documents for finance on the 15th of November 2022. Then on Tuesday the 15th of November 2022 the salesperson made an arrangement with me to view the vehicle at my house between 12h00 and 13h00 and that did not materialize as well. Now I see the vehicle is on the website. I would like to understand how this was possible, I was misled and put under the impression that the vehicle would be sold to me. The salesperson told me the only delay was the fact that they were busy with an oils service and a brake service as well as fixing the upholstery on one of the seats and assured me that he will contact me as soon as the workshop is done with the work and then arrange a viewing and test drive at my preferred location. I had the expectation that I will be viewing the vehicle and signing for the purchase. If this is the manner in which McCarthy does business and treats their prospective clients, I am glad not to do business with this group. I am writing this complaint to bring to your attention that there is clearly a training need for your staff as well as customer service and business ethics, as this is a bad reflection on your brand, I did not expect such disappointing and misleading treatment/service from your group Salespeople: 1. JP 2. Chris Please see references below

Greetings Peter Pretorius (pretoriuspeter0@gmail.com) Thank you for your enquiry! A member of our expert team will be in touch with you soon. This email contains important information regarding your recent McCarthy.co.za enquiry. You can save it in case you would like to reference it later. Ref. Number Enquiry Type Detail Enquiry Date CRM-2525346 Finance Enquiry Finance Enquiry from McCarthy.co.za 11 Nov 2022 Yours sincerely McCarthy.co.za