PP
Peter P
Active since May 2020
3
Reviews
0
Industries
Reviews
3 reviews12 months ago
MTN and ICASA: Complaint Reference Number: GAU011660/24
Good Day It has been more than 2 months that I have been paying for a service and speed I am not receiving. This is unacceptable service from the ISP . My speed at the moment is 20 Mbps, and I am paying for Home Ultra 60 Mbps Uncapped. Everyone is telling me they will resolve this issue promptly, but I'm the one paying for substandard service, where the service provider is in breach of contract by not supplying me for what I'm paying for, and as you all are aware, the faulty router is still in its warranty period and should have been replaced after the first unsuccessful repair. I am amazed that an ISP like MTN is not capable of employing competent technicians or having the capacity to give feedback and support to clients. Client satisfaction must certainly not be one of their strong points I insist that this matter be resolved by close of business on the 14th of March 2025 and that I receive a replacement unit of the same quality I sent for repairs by that time. I also do not wish to receive a call instructing me to return the loan unit while I wait for a replacement unit to arrive. I will return the loan unit as soon as the replacement unit is available. I received a "new" router wrapped like a new router, but the LAN ports were not working, and this unit was under guarantee when this issue started. The latest request and my response, 7 April 2025 Good day Mr. Pretorious Please assist with sending me a full detail description of the issue with the router because they donr seem to understand fully what the problem is Regards
0 replies
42 months ago
Bidvest McCarthy VW Master Cars Gezina
Good day, I would like this complaint to be shared with: 1. Dealer principal 2. Branch manager 3. McCarthy Volkswagen head office 4. Master Car On the 11th of November 2022, I did an inquiry about a Polo Cross 2012, I was told I can come and view the vehicle Saturday the 12th of November 2022, and on my way to Pretoria from Krugersdorp, I was told the vehicle was locked up in the workshop and I can’t view it but they will bring it to me on Monday the 14th of November 2022 but nobody even contacted me nor brought the vehicle through for me to view. I submitted my documents for finance on the 15th of November 2022. Then on Tuesday the 15th of November 2022 the salesperson made an arrangement with me to view the vehicle at my house between 12h00 and 13h00 and that did not materialize as well. Now I see the vehicle is on the website. I would like to understand how this was possible, I was misled and put under the impression that the vehicle would be sold to me. The salesperson told me the only delay was the fact that they were busy with an oils service and a brake service as well as fixing the upholstery on one of the seats and assured me that he will contact me as soon as the workshop is done with the work and then arrange a viewing and test drive at my preferred location. I had the expectation that I will be viewing the vehicle and signing for the purchase. If this is the manner in which McCarthy does business and treats their prospective clients, I am glad not to do business with this group. I am writing this complaint to bring to your attention that there is clearly a training need for your staff as well as customer service and business ethics, as this is a bad reflection on your brand, I did not expect such disappointing and misleading treatment/service from your group Salespeople: 1. JP 2. Chris Please see references below Greetings Peter Pretorius (pretoriuspeter0@gmail.com) Thank you for your enquiry! A member of our expert team will be in touch with you soon. This email contains important information regarding your recent McCarthy.co.za enquiry. You can save it in case you would like to reference it later. Ref. Number Enquiry Type Detail Enquiry Date CRM-2525346 Finance Enquiry Finance Enquiry from McCarthy.co.za 11 Nov 2022 Yours sincerely McCarthy.co.za
0 replies
72 months ago
Standard Bank or Should we say Sub Standard Bank
After buying a house two years ago and getting a home loan from Standard bank with Insurance, we had an incident where a part of the boundary wall (build with rocks) fell over after rain. I contacted the insurance to claim and my claim was rejected due to the following reasons: 1. Wear and tear defects: Wear and tear defects or a course that acts slowly, for example age, rust and damp. It also includes insects or vermin. 2. Defects: Defect in design, materials or construction. There was no inspection done to this property by the insurance and no communication stating that the boundary wall was in any way shape or form defective. After the claim, contractors and assessors came to investigate and stated that the wall was not according to standard and they will not fix it (We bought the house like this). What standard? Was I as a new owner supposed to know this and if it was sub standard why did they not excluded it in writing to me or stipulated it in the insurance documents? They then offered me a settlement so I can repair the wall but if I sign the settlement, Standard Bank will no longer be liable for the wall. Meaning if we repair the “substandard” wall the next incident will be our problem, replacing the wall they also do not want to do that. (must say it was a joke of a settlement). I must repair the wall on my own cost and then only will they pay out. Who has that cash laying around and now I ask you why do we have insurance is their only function is to find loophole out of their commitments? I furthermore asked standard bank to share with me the following: 1. Assessors detailed report 2. Contractors quotation 3. Breakdown of how they got to the settlement amount. We have had no response to this. From the start of this ordeal on the 13th March 2020 till today 15 May 2020 this issue is still not resolved. Our last resort for assistance is Hello Peter and Ombudsman.
105 replies
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