Horrible Service - Bidvest McCarthy VW Gezina

I bought a BMW 3 series in March 2022 and requested a maintenance plan. I was advised that the maintenance plan is included in the total price of the vehicle as an extra and that it will also include servicing of the vehicle valid for 24 months. I discovered that this insurance policy they sold me is only for VW Vehicles and is not suitable for a BMW. I went back to them and requested that they change my maintenance plan or refund me the money they that I was charged for this product plus fixed interest of 11% p.a. over 72 months as per my credit agreement. They said they will send the funds back to the bank. I inquired why should I be suffering as a result of their negligence in selling me an incorrect product because I am unable to service my vehicle at the moment as a result of that. Lastly I requested them to put corrective measures in place by ensuring I am not put at a disadvantage by this error. I spoke to the Sales Manager at Vw Mastercars Gezina and requested that he sends me something stating that it is their policy to send funds back to the bank after making this error so that I can send my complaint to the Ombudsman. He promised to send it within 24 hours when I visited their office beginning of September 2022. I have not heard from them since.

In June 2022, I reported that the car's revs go up and down when in idle mode and sent it in to have that fixed but it was not fixed. I sent the car a second time again in August 2022 and I got the car back in a worst condition than I took it in. The revs were still unstable and it would idle and then switch off sometimes.

I would like to be re-imbursed the financial loss I made as a result of being sold an incorrect product. Secondly I would like the revs of my car to be fixed so they remain stable because the dealership failed to fixed them on multiple occasions during the tenure of my 6 months warranty.