SN
Soso N
Active since Oct 2016
17
Reviews
0
Industries
Reviews
17 reviews2 months ago
Worst Service - Undelivered Parcel
I sent a parcel on 02 Feb 2026 that was supposed to take a maximum of 72 hours to reach the recipient. The recipient hasn't received the parcel, when I track it online; there's no movement but only shows the date of the transaction and timestamp. I called their line to enquire, they said they will escalate and I might be contacted on the 9th of Feb 2026 (8 days later) for feedback. This is the worst service ever. I was given this call ref:103281373.
0 replies
14 months ago
Avis - Horrible Service and ignoring client messages
Case: emWT5U, Reference: uTm1c1 I hired a car in August 2024 at the Kokstad branch; I never received a copy of the Rental Agreement, Invoice and the refund of the holding deposit after I returned the vehicle. I followed up again in September 2024 and was promised that they would look into it and get it resolved. Till today, I haven't heard from them. I need the refund of the holding deposit. After loading a complaint on this platform, they requested further information, which I provided on 18/02/2025. They acknowledged their error and said they will refund the amount. Up until now, I have not received any feedback after sending messages on this platform as well as emailing them.
0 replies
14 months ago
Avis - horrible service
I hired a car in August 2024 at the Kokstad branch; I never received a copy of the Rental Agreement, Invoice and the refund of the holding deposit after I returned the vehicle. I followed up again in September 2024 and was promised that they would look into it and get it resolved. Till today, I never heard from them. I need the invoice, rental agreement copy, and refund of the holding deposit. After loading a complaint on this platform, they requested further information, which I provided on 18/02/2025. Up until now, I have not received any feedback or acknowledgement of receipt.
477 replies
14 months ago
Avis - Kokstad
I hired a car in August 2024 at the Kokstad branch; I never received a copy of the Rental Agreement, Invoice and the refund of the holding deposit after I returned the vehicle. I followed up again in September 2024 and was promised that they would look into it and get it resolved. Till today, I never heard from them. I need the invoice, rental agreement copy, and refund of the holding deposit.
53 replies
38 months ago
Excellent Service
Excellent and warm customer service, the food was to die for.
0 replies
38 months ago
Horrible Customer Service
I was given a repairs authorisation letter by this company in January 2023. The dealership submitted a claim of the authorised R8000 before the 20th of Feb 2023 and only R5000 was paid citing incorrect address on the invoice. The address was rectified then the claim was delayed again due to an incorrect VAT number on the invoice even though the initial R5000 they paid had the same VAT number they claim to be incorrect. This terrible service has caused unneccesary delays and inconvenience as a result I will cancel this policy and look for a company that cares about it's clients.
53 replies
38 months ago
Great Service
The waitress was polite, excellent customer service and the food was divine.
0 replies
43 months ago
Horrible Service - Bidvest McCarthy VW Gezina
I bought a BMW 3 series in March 2022 and requested a maintenance plan. I was advised that the maintenance plan is included in the total price of the vehicle as an extra and that it will also include servicing of the vehicle valid for 24 months. I discovered that this insurance policy they sold me is only for VW Vehicles and is not suitable for a BMW. I went back to them and requested that they change my maintenance plan or refund me the money they that I was charged for this product plus fixed interest of 11% p.a. over 72 months as per my credit agreement. They said they will send the funds back to the bank. I inquired why should I be suffering as a result of their negligence in selling me an incorrect product because I am unable to service my vehicle at the moment as a result of that. Lastly I requested them to put corrective measures in place by ensuring I am not put at a disadvantage by this error. I spoke to the Sales Manager at Vw Mastercars Gezina and requested that he sends me something stating that it is their policy to send funds back to the bank after making this error so that I can send my complaint to the Ombudsman. He promised to send it within 24 hours when I visited their office beginning of September 2022. I have not heard from them since. In June 2022, I reported that the car's revs go up and down when in idle mode and sent it in to have that fixed but it was not fixed. I sent the car a second time again in August 2022 and I got the car back in a worst condition than I took it in. The revs were still unstable and it would idle and then switch off sometimes. I would like to be re-imbursed the financial loss I made as a result of being sold an incorrect product. Secondly I would like the revs of my car to be fixed so they remain stable because the dealership failed to fixed them on multiple occasions during the tenure of my 6 months warranty.
0 replies
43 months ago
Terrible Service
I reported a car accident to my insurer on 21 Sep 2022 and was advised a day after that my car will be written off. After I questioned the factors they considered and process followed to declare the vehicle uneconomical to repair on 22/09/2022, I was informed that an assessor has been appointed to assess and will give a final outcome. The assessment outcome has not been finalized up until now but the decision to write off was reached in a day. This is unacceptable service to your clients and is not inline with 'Treating Customers Fairly', which is a principle you are supposed to uphold. I need this finalized urgently because time is running out and I am currently using a courtesy car and the days are running out whilst the insurer is taking its time to resolve this.
133 replies
47 months ago
Horrible service
I had been trying to call this company the past 8 hours, each time I would hold on for more than an hour and get no response. When I eventually got to the reception she sent me back to the main menu where I waited for hours and still my call was not picked up. I resorted to the WhatsApp and I waited for 3 hours and was attended to by Kaya who only asked "How can I assist you today?" and never responded to my requests afterwards. All I need is to settle my account with them.
0 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (88.23529411764706%)