VW Volkswagen Westgate
2|63 reviews
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Pabala M
1 reviews | Active since Member
15 Jul 2025, 11:14
Bad service from VW Westgate
I took in my car for repairs for EPC light and technician said it was a Turbo actuator but after replacing it EPC light is still showing, so they now said its the turbo and mind you the warranty now doesn't want to pay full for the turbo because they diagnosed it wrong. Been two weeks now waiting for the service lady to come back to me about the way forward. honestly bad service from VW Westgate
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Replies (53)VW Volkswagen Westgate's replyOfficial
08 Aug 2025, 08:22Thank you for bringing this to our attention. We’re very sorry to hear about the incorrect diagnosis, the delay, and the frustration this has caused. This is not the level of service we aim to provide. We would like to look into your case urgently and find a way forward. Please complete your form at https://www.mccarthyvw.co.za/dealership/190, so we can address the matter directly with our management team and work towards a resolution.
Best regards,
VW Volkswagen Westgate's reply08 Aug 2025, 08:22
Official
Thank you for bringing this to our attention. We’re very sorry to hear about the incorrect diagnosis, the delay, and the frustration this has caused. This is not the level of service we aim to provide. We would like to look into your case urgently and find a way forward. Please complete your form at https://www.mccarthyvw.co.za/dealership/190, so we can address the matter directly with our management team and work towards a resolution.
Best regards,