Horrible After Sale service

What an horrific experience.

We purchased a brand new car more than 2 months ago from VW west cape and to get the vehicle and transport it from JHB was seamless and we were very impressed.

However seems this was only to get the sale.

1. The car was registered as used which caused a delay in receiving the disk and the number plates

2. I received 4 permits since purchasing the car and the 2nd permit was not app**** for, they wrote over the initial date. I travelled to Langebaan and was pulled over and almost locked up for a ‘*****ulent permit’.

3. Post that, it took 3 weeks to have this sorted out, in the interim I was given a fleet vehicle for 3 days which smelt horrible and had no petrol. Whilst my car was standing in the heat.

There was no responses to emails or WhatsApp’s, the responses we did receive were far from acceptable and personally feel as though sales are their main focus and they have no dealing with after sale service.

This branch was convenient as it’s close to home but this has by far been a terrible experience. I should’ve trusted my gut and stuck with VW N1 City!!