Absurd pricing? Taking advantae of a tow-in situation?

Read Carefully: this is not a negative review.

I towed my car to Wackers this morning for a non-start issue. I was called later and told that my vehicle had a stripped cam-belt and that valves could be bent. I asked for a ball park figure which landed at R18K but I was told it would depend on the inspection and what they find. So I asked them how much for the cylinder head removal and inspection and I was quoted R3100.

To my knowledge, cylinder head removal would take about 5hours max if you don't have the special VW tools needed. Removing the obstructing parts around the cylinder head would take most of the time.

I assume Wackers have the special VW/Audi ninja tools and experience to remove the cylinder head in say 2.5hours max?! Meaning they were going to charge me R1 200/hr. for a 2005 Jetta TDi?!

Its either they: 1. Were simply trying to take advantage of the fact that my vehicle is a tow-in, assuming I have no option but to pay whatever they come up with. 2. Are genuinely more expensive than the Volkswagen/Audi Dealer. 3. Had other bigger jobs and were using high prices to get rid of me.

I kindly refused and told them to not proceed with anything else. I appreciate that they told me before removing anything. Norman was very friendly but good lord the pricing is through the ceiling. Just my opinion.