Bad service, bad communication

I renewed my lease for the 1st August 2024 in June 2024 . The renewal fees and the deposit were paid into the account on the 3rd July 2024 and the rent for August paid on the 31 July 2024 . This morning I had nothing less than 10 calls from Shamima who does her job shockingly bad . Before you send a letter of demand you should check your bank statements , surely there is a way to track money coming into your account as you think I didn’t pay my rent or the fees and you invoice me a total of R9700 odd when all the monies have been paid in a month In advance and the rent on the last day of the month as it should be . When I pay my rent on the 25 th , I dnt receive numerous calls as to why I paid early but when I pay on the 31 st I get a letter of deman ??? Bad service and then you harass me before checking your facts! Do better Wakefields , I’m a tenant going on for the second year and this is how you treat good tenants! Pathetic!