Terrible Wakefields service or lack thereof

Terrible service. I have been dealing with Wakefields Chatsworth for the purchase of my first home. every step of the way has been a nightmare. there has been issue after issue and every time I requested assistance the agent handling my transaction never seems to provide adequate assistance or follow up with my query and the branch manager was none the better hence the expected service from the team reporting to her. their service providers never seemed to do the right thing and the constant back and forth. and passed the pest inspection with wood borers and issues still present. appalling to say the least.