Claim without Consultation.

I went to consult at Festival Mall Walk in Doctor to see GP who is Dr Hlantswayo on 13 February 2020. The GP referred me for a sonar scanner. I went back on 15 February 2020 to submitt the GP sonar result and I was told that Dr Hlantswayo was on leave, I must come back on Monday of the 17th of February 2020. I went there I was told that Dr Hlantswayo is still on leave, another Doctor assisted me, he gave me a referral letter to go see specialist. She advised advised me that because am not consulting, its just for referral letter, they are not going to charge me. To my surprise, I received a sms from my medical aid that the claim was submitted and paid. I went to festival mall to find out why I was charged and the receptionist said they will request a files and a complaint will be lodged and she will cc me on the email. I was never cc on the email. I need my refund