I’m really disappointed with my experience

I’m really disappointed with my experience. I purchased a women’s purse just before Christmas and selected the collection option, as the website indicated an 8–9 day turnaround. From that point on, I tried multiple times to get in touch to confirm business hours and collection details before Christmas. I phoned (no answer and no return call), emailed (no response), sent a WhatsApp, and even tried Instagram DM and not once did I receive any feedback. The product may be great, but the complete lack of communication is extremely frustrating. As a paying customer, I don’t think it’s unreasonable to expect at least one response across four different communication channels. I really hope this can be resolved, but based on my experience so far, the customer service has been very disappointing.