Poor service & rude manager/owner

After waiting almost 2 weeks for samples ordered and paid for, I phoned to ask where my order was. The manager or owner told me she would phone back and let me know. I also asked that if it had been shipped, to provide me with a tracking number. When I received no further communication by two days later, I phoned to ask where the order was and why she did not give me a call as promised. I was upset BUT did not shout or swear and had the phone put down in my ear twice. When we did speak, she told me that she does not keep track of small orders. So I assume that they only treat BIG orders with professional and good service. What a shame!