1 reviews | Active since Member
I am not a very happy customer and mother. My daughter 5years old got hurt at clearwater Walmart today, the 24th January 2026. Your store is only a couple of months open, and already your staff that are in charge of trolley up keep didn't do their job. As a customer, we don't check to see of the trollies are I working order. The one we took was MISSING a wheel. It was put out to use. As we did, didn't feel anything off, as we were shopping. Once we checked out at the till, I put my daughter in the trolley with our shopping, and it fell over that she missed her head on the till next to us, that it fell causing her to hurt her right arm elbow with all the shopping and trolley on her. She has a bruised elbow. The lady assisting us witnessed this her name was zanelle. I went to customer service and asked to speak to the manager. She called him on the phone, he didn't really rush to get to us. When he did I explained what happen. I told him I can't afford doctors or hospital, he said very sarcastically do you want me to call the ambulance. I told him I can't pay for it. He never mentioned it's for their account. He never offered money for medicine or offered medicine for pain. He just asked my daughter to wiggle her fingers. He asked for my contact details to check up on her. No compensation or care. It's a new store.
I'm really am disappointed in the service and also the manner it was handled. He never even called the staff or person I charge of the trolley maintenance to come and explain why it was with working trollies etc. I would lime to hear from you as to what will be done.
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