Waltons Stationery
1.6|446 reviews
Responds in 45 hours 53 min
MN
Masixole N
1 reviews | Active since Member
10 Feb 2026, 15:05
order not delivered!
I ordered from back to school website on 22/01/2026 and paid via PayFlex. I haven't received it, and order support has been extremely slow. I've been in contact with the chat service and someone from sales - Natasha J. I'd like to cancel the order now. I keep being requested to provide the POP even though I've stated that I paid via Payflex and provided the reference number. I've also now contacted Payflex to get ahold of you. Surely, the correct resolution for this matter would be for sales "support" to get a hold of Payflex using the payment reference number, track and trace and not have the customer run around. I've been trying to get this resolved since 03/02/2025. Anyway, schools are now well into the school year, and I've sourced the school list elsewhere.
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Replies (56)Waltons Stationery's replyOfficial
12 Feb 2026, 13:42 Dear Masixole,
Thank you for bringing this matter to our attention regarding your order placed on 22 January via PayFlex. We sincerely apologise for the undelivered order, slow support response, and the repeated requests for proof of payment despite you providing the PayFlex reference number.
We understand your frustration with having to source the stationery elsewhere after trying to resolve this since 3 February. We have logged a priority ticket regarding your order cancellation request. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding your order placed on 22 January via PayFlex. We sincerely apologise for the undelivered order, slow support response, and the repeated requests for proof of payment despite you providing the PayFlex reference number.
We understand your frustration with having to source the stationery elsewhere after trying to resolve this since 3 February. We have logged a priority ticket regarding your order cancellation request. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Best regards,
Waltons Stationery's reply12 Feb 2026, 13:42
Official
Dear Masixole,
Thank you for bringing this matter to our attention regarding your order placed on 22 January via PayFlex. We sincerely apologise for the undelivered order, slow support response, and the repeated requests for proof of payment despite you providing the PayFlex reference number.
We understand your frustration with having to source the stationery elsewhere after trying to resolve this since 3 February. We have logged a priority ticket regarding your order cancellation request. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding your order placed on 22 January via PayFlex. We sincerely apologise for the undelivered order, slow support response, and the repeated requests for proof of payment despite you providing the PayFlex reference number.
We understand your frustration with having to source the stationery elsewhere after trying to resolve this since 3 February. We have logged a priority ticket regarding your order cancellation request. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Best regards,