Waltons Stationery
1.6|446 reviews
Responds in 45 hours 53 min
LP
Lara P
1 reviews | Active since Member
19 Feb 2026, 10:06
Terrible customer service. Damaged and lost items never replaced or refunded.
4 months ago I had an order delivered. Items were missing and damaged. They very quickly responded to my initial complaint, and I agreed to collect the replacement and missing items from a local store. I had to contact the store on more than one occasion, and they kept forgetting about it or claiming they did not know about it. Subsequent attempts to contact the head office were ignored. I eventually wrote a very angry complaint, and they claimed to know nothing about it, and just marked the ticket as resolved. No attempt to actually resolve it. I will never use them again.
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Replies (53)Waltons Stationery's replyOfficial
19 Feb 2026, 11:40 Dear Lara,
Thank you for bringing this matter to our attention regarding your order from four months ago with damaged and missing items. We sincerely apologise for the failed store collection arrangements, the ignored follow-up attempts to head office, and the ticket being marked as resolved without actually addressing your complaint.
We have logged a priority ticket regarding this unresolved matter. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding your order from four months ago with damaged and missing items. We sincerely apologise for the failed store collection arrangements, the ignored follow-up attempts to head office, and the ticket being marked as resolved without actually addressing your complaint.
We have logged a priority ticket regarding this unresolved matter. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Best regards,
Waltons Stationery's reply19 Feb 2026, 11:40
Official
Dear Lara,
Thank you for bringing this matter to our attention regarding your order from four months ago with damaged and missing items. We sincerely apologise for the failed store collection arrangements, the ignored follow-up attempts to head office, and the ticket being marked as resolved without actually addressing your complaint.
We have logged a priority ticket regarding this unresolved matter. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding your order from four months ago with damaged and missing items. We sincerely apologise for the failed store collection arrangements, the ignored follow-up attempts to head office, and the ticket being marked as resolved without actually addressing your complaint.
We have logged a priority ticket regarding this unresolved matter. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Best regards,