Poor customer service.

I bought sunglasses from Watch republic on 27 November, I then wrote an email to amend my address on the very same day, the email was aknowledged, stating that they will deliver it to the correct address. Since then they keep calling me to collect my item in Durban Amad I keep on telling them I’m in Rustenburg!! When I call watch republic they keep on transferring me to the next person until they hang up my calls. Very poor customer service