Bad management -cancelled booking - false marketing

I booked a 60-minute sunset cruise through FOMO, which was valid for three (3) months. I used the provided link to submit my booking request, which was subsequently accepted by Waterfront Charters.

However, they unilaterally amended the departure time from 17:00 to 15:00. I responded promptly, advising that I would not be available at the new 15:00 time and offered to pay an additional fee to board the 17:00 cruise instead. This request was declined by Edan.

I then formally notified them that I would not be able to attend the 15:00 cruise due to prior commitments and adverse weather conditions, and requested that the booking be rescheduled. Edan from Waterfront Charters acknowledged my email, yet at 17:00 marked my booking as a no-show and cancelled it, thereby causing me to forfeit the booking and lose the money I had spent.

Poor and pathetic service from this charter, very unfair and terrible business practice.