The place is beautiful, but unfortunately we received the worst treatment from one of the Staff members

The place is beautiful, but unfortunately we received the worst treatment from one of the Staff members. From the moment we walked in, we greeted here she kept quite, when we ordered just threw everything on the table, I went to the reception to report her after she gave us a false name. In the morning we greeted her she ignored us, we tried again to talk to her she just gave us attitude. We then found out from other staff members that she is like that and her attitude is always bad, her name is Julia. She made our stay very uncomfortable.