The right way to treat a customer

Had a problem with a pump that wa not working although the web page made it clear that the pumps had an issue so the six month warrantee had been withdrawn. After a number of emails trying to get a replacement pump I contacted Shawn the owner who without question instructed his staff to refund the amount paid in full and to then ship a replacement to me. Thank you Shawn that is the way a good business owner should treat his customers. Would recommend this company whose communications with a customer is first class. Eddie Kennedy