Terrible service, false advertising and reluctance to pay my money back! Stay away!

I placed an order online for a fish tank and also paid a delivery fee on the 17th June and 3 weeks later had to call and find out where my order was. A guy called Stefan picked up and said they never placed my order and don't stock that item anymore, although it's advertised online and they were happy to take my payment. I asked for a refund on some WhatsApp number they have listed numerous times and am conveniently being ignored. It's now a month later and my numerous requests to refund me has fallen on deaf ears. This is nothing more than theft and I'll be taking legal steps next to get my money back. Stay away! This is a terrible company to order online from, no service whatsoever and turned out they're a bunch of ****** refusing to pay your money back!!!