Waveinn Service and Delivery

Absolutely poos service and thief's, stealing your money. In December 2019 I bought items from them for a boat that i'm working on, delivery was going to be end of Dec 2019 or first week in Jan 2020. It is now June 2020 and still no parcel. I have contacted them six times about this issue and requested a refund as I no longer need the parts, I have bought local instead. Waveinn does not reply to my emails any longer and stated they they are not prepared to help, they say the parcel reached my country and it is out of their hands.

I can post all the communication between us here.

18/02/2020 Good day. This parcel was suppose to reach me at the end of December according to your shipping information when I bought it. I have still not received any parcel as yet and have had to buy from another seller, I have no need for these mounts any longer.

05/03/2020 I still have not received this order, it has been over two months now. I don't want it any longer and want a refund.

08/03/2020 It is not at my post office, I have checked. When I ordered and payed your estimated delivery date was end of Dec 2019 to first week in Jan 2020 It is now two and a half months later, 70 days later! and still no parcel. I have completed the project that I was working on and had to buy other products to complete the project, do you understand that? I have no use for your product any longer and do not need it, I want it returned and refunded.

15/03/2020 Good day.

I have written to you about returning these items and have had no reply from you, please sort this issue out and your customer service that you so highly talk about. My entire buying experience with you has been nothing but disappointing. It is not at my post office, I have checked. When I ordered and payed your estimated delivery date was end of Dec 2019 to first week in Jan 2020 It is now two and a half months later, 70 days later! and still no parcel. I have completed the project that I was working on and had to buy other products to complete the project, do you understand that? I have no use for your product any longer and do not need it, I want it returned and refunded.