Wealth Capital Solutions Brokers Incompetent

I lost my car keys and called them on Tuesday afternoon. Spoke to 5 different people. Incompetent staff with empty promises. no one to date has called me back with some tangible feedback, when I do get through I have to repeat myself and I am promised a call back. Stupid questions asked, like are you married or single.... They cant tell me what is going to happen. When I asked if there is an excess I get told they don't know. My car is still standing and no one has come out. I have had to Uber to get my son to school, to work, to the shops. I have even called my broker and no joy. Wealth Capital Solutions. Charlene from Wealth Capital solutions has promised to get this resolved and still nothing. I have car hire on my policy but that apparently doesn't apply as I didn't have an accident. I sent an email complaint today and no one has even called me about it yet. Definitely the worst service I have ever received. I have spoken to a Sheree, Daphne (the worst), Smangiliso, Lizelle and Charlene. Husan from the towing company even called me but couldnt tell me anything either except that he will tow my car to my home. I asked what the point of that would be as it need a new key. I was told I must choose what I am claiming for a locksmith or lost keys, I cant claim for both. I am only covered for R500 towing, the rest is for my account. I am taking this further is something is not done and this is not resolved to my satisfaction. The costs I am incurring and inconvenience is unbelievable.