1 reviews | Active since Member
Late yesterday, severe lightning hit my router and other electric circuits, leaving me completely disconnected from the internet. During the evening, I tried connecting a router which I had stacked away, with absolutely no joy. I contacted Web Squad today, hoping for any solution to get me connected again. I had the incredible luck to speak to Chanelle (not sure of the spelling of her name), who first of all, made me feel at complete ease. She then took ownership of my problem, organised a brand new router for me, and set it up for me with my chosen network name and password, gave me a call within about twenty minutes after I gave her all the information, letting me know that my new router was ready, set up, and just needed to be collected so that I could literally just 'plug and play' - WOW !!!! (the suggestion was also made that perhaps it could be delivered to me as well, if there was anyone going in that direction sooner than me managing to get to the Randburg (very accessible) office. I was blown away completely, not remembering whether I had ever before in my life experienced such incredibly quick, accurate and friendly service. When I picked up my new router, I was made to feel at home immediately, and drinking a very welcome cold glass of water, I secretly wished that I could work there too. On the technical side, Brody also kept in contact with me, and made sure that all settings with the rest were in order by the time I got home. I became a Web Squad client on recommendation of a difficult client, who is extremely happy with their service too, and I will continue to be their client, and recommend to anyone else who can no longer bear the slack inefficiency of a couple of the 'big boys' out there. Thank you in sincerest gratitude Chanelle and Brody. Adriana Botha.
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