TB
Tercia B
Active since May 2017
9
Reviews
0
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Reviews
9 reviews16 months ago
Aggressive Samantha the manager on so-called respect for a customer ....
Ferndale on Republic branch had only three cashiers working today. One of the cashiers were held up for a long time by a customer, with some or the other complaint, handled by Samantha, the manager. When I asked Samantha about having to wait so long, her aggressive conduct with me included that the customer had to be respected, even if it took long, but according to her, not even five minutes. Why hold up the cashier as well, even if she did something or the other wrong? What about respect towards a line of customers waiting to check out, and this was confirmed by other customers who also had to wait when I asked their opinions outside the store. Well, this is a branch which was selling a small container of blue berries at R 13 each, and put up the price to 2 for R 40 just before Christmas. ..... I suppose one cannot expect any better than the likes of aggressive Samantha with no clear resolution to the mess today - I used to enjoy shopping there ....
56 replies
19 months ago
VROT Olivedale Spar
The Spar in Oivedale had been alright, until it had been sold to new owners, who spent a lot of money revamping the look. The problem is that once again we bought hot food that had gone off, fish specifically. And very bad, not just slightly. This has happened a couple of times already, that food bought is stale or off, but I have never bothered writing about it. I have now had enough. It is fast becoming the worst Spar that I, and other community members, judging by the commentary on our resident group, had encountered. YUK !
0 replies
23 months ago
Please can competent people do the accounts and management thereof?
In February, my system had been suspended due to non-payment, but I have made the full payment on the 7th when the invoice is electronically due. The accounts department has not picked up my payment. It took around three days for the system to be restored to what it was before. My biggest criticism was to Beulah, my account manager, to ask why did nobody call me and asked me about my payment (which was made). So life continued. Today, my system was suspended again for non-payment. I had, yet again, made full payment on the 7th of April. (I have never missed any payment for Gosolr since installing the system end November 2022.) Again, nobody called me to check on payment. Is Beulah the problem, or is the Accounts Department the problem? Is this now going to become an ongoing problem with GoSolr? I have loved the service up to today .... because it is going to take a few days again to sort out, like last time probably .... Not amused .....
212 replies
28 months ago
Web Squad will always be my only choice
Late yesterday, severe lightning hit my router and other electric circuits, leaving me completely disconnected from the internet. During the evening, I tried connecting a router which I had stacked away, with absolutely no joy. I contacted Web Squad today, hoping for any solution to get me connected again. I had the incredible luck to speak to Chanelle (not sure of the spelling of her name), who first of all, made me feel at complete ease. She then took ownership of my problem, organised a brand new router for me, and set it up for me with my chosen network name and password, gave me a call within about twenty minutes after I gave her all the information, letting me know that my new router was ready, set up, and just needed to be collected so that I could literally just 'plug and play' - WOW !!!! (the suggestion was also made that perhaps it could be delivered to me as well, if there was anyone going in that direction sooner than me managing to get to the Randburg (very accessible) office. I was blown away completely, not remembering whether I had ever before in my life experienced such incredibly quick, accurate and friendly service. When I picked up my new router, I was made to feel at home immediately, and drinking a very welcome cold glass of water, I secretly wished that I could work there too. On the technical side, Brody also kept in contact with me, and made sure that all settings with the rest were in order by the time I got home. I became a Web Squad client on recommendation of a difficult client, who is extremely happy with their service too, and I will continue to be their client, and recommend to anyone else who can no longer bear the slack inefficiency of a couple of the 'big boys' out there. Thank you in sincerest gratitude Chanelle and Brody. Adriana Botha.
0 replies
31 months ago
Oneplan not acknowledged as hospital or medical plan with Netcare
We had an emergency last week, and were turned away at the Olivedale clinic. The Olivedale Clinic confirmed that Oneplan is not accepted for either Casualty or HOSPITAL admissions. (previously it was accepted, but that was a few years before COVID) What are we missing here? If this is a medical aid or insurance, or hospital plan, and quite pricey too, not the bottom of the range plan, why will NO Netcare hospital admit a ONEPLAN patient? Our money is taken monthly, and when they were needed, as we are under the impression that this is a proper hospital or insurance fund, we were treated as private ? I am prepared to take this up to the level of the insurance ombudsman and the consumer council.
131 replies
31 months ago
Ear infection every time after grooming
I have taken my dogs to Sloppy Kisses twice for grooming. The grooming is very nice, but twice they had ear infection within 48 hours. I had taken it up with Janine, and she was most sympathetic, but totally uninvolved, and suggested I (again), get something from the vet (at my cost). Her groomer apparently does plug the ears with cotton wool, but gets it wet, so there is no point. She promised that she would get it right next time, but I do not think that there should be a third (next) time with expensive ear infection.
0 replies
50 months ago
Is this fraud, or just the usual way of doing business?
I apparently have an amount outstanding on my Standard homeloan account. Fine, I will sort it out. Spoke to Nitascha, she confims with me when my next homeloan debit order is, and the next moment I get an e-mail stating that my regular debit order with Standard is an arrangement that I had made with CSS. As far as I am concerned, that is fraud. I have made no arrangement whatsoever. Do they get commission on arrangements, and is that why my regular debit order has now become an 'arrangement'?
53 replies
68 months ago
Debit card transactions done on credit, R 132 honouring fee, R 190 for bank statement.
New Momo savings account: On the 27th August, Std, I went into the Northgate branch and asked for a 3 month statement on a new account for SARS verficiation, only went in because it has to have a bank stamp. I see on my statement today that I was charged R 190.00 for a 180 days statement, (the account is 3 months old), and another R 15 for an account verification letter. Then, on the 29th of August, due to these charges, I didn't know that I had enough funds available for a debit card transaction at Postnet and a later one at an Engen garage, but these transactions were put through on a negative balance, (ON A DEBIT CARD), and I see that I had respectively been charged R 132.00 and R 50.00 for honouring charges. Now, I know that everyone has lost money due to the lockdown, but if this is Standard bank's way to make up at a mega speed, it is completely disgusting. Why must I have a 180 days statement on a 3 month old account (AND ASKED FOR 90 DAYS) at R 190 ?????? and these honouring fees for a lesser balance TWO DAYS AFTER THESE EXORBITANT CHARGES, BECAUSE THE ACCOUNT HAD NOT BEEN UPDATED AND THEY NOW PUT THROUGH CREDIT TRANSACTIONS ON DEBIT CARD TRANSACTIONS INSTEAD OF DECLINING THEM? WHAT IS WRONG WITH THEM?????!!!!!
53 replies
90 months ago
Cheated by Sealy's complete lack of quality and integrity
We paid approximately R 5000 for a new Sealy mattress from the Sealy shop in Deco Park. This was approximately four months ago. The mattress sags so much, that my 81 year old mother, who weighs not much at all, rolls to that side every night during the night. The mattress was rotated, and the same problem. The store owner visited us at home, and insisted that nothing was wrong. A Sealy agent came out, gave us a case number, took photos, and we were told the next day that nothing is wrong with the mattress. On both sides there is just no support, it is as if there is a gaping hole in that section of the mattress. It has been one of the most disappointing experiences ever, and I decided to write when our housekeeper told me in no uncertain times that 'ouma had been cheated' - I am incredibly sorry that we assumed that a good brand will indefinitely remain good .... an old Sealy mattress that we still happen to have from approximately two decades ago, has far more firmness and support that this one with its gaping areas of nothingness in the middle of both sides ..... if this factory fault is normal, then Sealy should be prevented from conning the public by a body such as the Consumer Council or something similar .....
105 replies
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5 Star
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4 Star
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3 Star
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1 Star
8 (88.88888888888889%)