Bad experience with Weber Q200 material quality

I bought a Weber Q200 BBQ and stand from Hirsch's Hillcrest (in Durban) a few weeks ago for about R10k. After 2 weeks and 2 uses, I noticed the inside (underside) of the lid was cracking and I could cause the inside coating to delaminate using just fingernail, lightly. The near identical Weber BBQ braai had for about 10 years showed none of this material deterioration. I followed up with Hirsch's immediately and after some toing and froing I today got an email forwarded from Weber saying the photos show no defect in the material. The Weber rep who came to inspect asked what temperature I have been using the BBQ at. Strange question. He also took a video and sent it to Weber JHB and confirmed that he can see and feel the cracking. Think twice about using Hirsch's if you thought like I did that they would back you up if their suppliers got an assessment re material defects wrong. Reconsider if you think that Weber products are superior and their support competent.