Great service from Weber in Cape Town

During last week we bought an additional Weber apparatus, a small bottom of the range portable gas barbecue. (I think it is called Q 1000) (we are not new to Weber products, and we've had several charcoal fired kettle braais during the past 3 decades or so, but we needed something small just to fire up if we had a sudden inclination to barbecue something for just the 2 of us) Somehow, I failed to get gas to the burner and hence contacted the Weber offices who then referred me to Marc , their colleague in Cape Town. I called Marc, sent him some photographs and then he decided to visit our home on 2 occasions in order to sort the issue out. His customer service was just absolutely outstanding, and I just want to commend him and Weber for such excellent customer service. Cape Town is sometimes slow on customer service (our experience since the 'semi grating' here more than a decade ago), but Marc and the service we received from him and Weber was absolutely out of the ordinary. And by the way, the product is great quality – I looked at several slightly cheaper models – all quite flimsy and 'tinny’ and even ‘blingy’ – so I decided to pay more and buy decent quality - Weber.