Dissapointed Customer

Had such a bad experience upon arrival ...I have been comming to weesgerus Modimolle for the last 20 years and this is the first time I have experienced the let down of service failure ext.. at my booking in the following happend. We never paid for an exstra car, but this is not the issue..when we queried this matter we were treated with the most unkind attitude from the front staff. We said we dont have problem the car will be removed. We asked the security if we could just unload the car as for the chalè was to far. He opened and we were busy unloading when the security come and said that the lady is calling us *****s. I went to her and she behaved so unprofesional by blaming the security quard. I called the management but he did not even appologise and up to now nobody gave feedback or an appology. This is totally unacceptable as you come to have a lovely time then you are treated like this. What a dissapointment in being a loyal customer of Weesgerus.