Tracy went beyond her call of duty

I would like to compliment Tracy for the good service she provided even while on leave, we moved in yesterday and she was very helpful when we kept on enquiring firstly about our fingerprints then about us not being able to buy electricity, she went above her call of duty and we really appreciate it, we thought we were going to be without electricity until they reopen on the 5th but she escalated the matter until it was resolved. Keep up the good work Tracy and enjoy the rest of your holidays.