Wellness warehouse kyalami - Branch/staff

Disappointed at how the service level has dropped at this particular branch over the past year. Most of the staff are so indifferent, impolite and unprofessional when you enter the store. They look really unhappy. I ordered collagen sachets telephonically a few days ago and I was so taken aback as the lady who answered (think she said her name is Daphne) sounded extremely disinterested & annoyed as though I had interrupted her. At the end of the order, she didn't ask for my name or number and I was quite puzzled as to how would she then contact me when it arrived? So I offered my number and name. Sad to say I won't be utilising this branch anymore, perhaps other branches and quite possibly online instead, or from wherever I can source the item that I usually purchase from your store. If your sales and customer walk ins have decreased over the past year or so, management you should really look into the type of atmosphere that your store has, is it welcoming and friendly or does it have a 'don't bother me' kind of vibe. Thanks