Welties Kiddies Farm - Party Venue

My daughter insisted on having her party at the Welties Kiddies Farm venue in Weltevreden Park, I booked and confirmed the party a week in advance, on the morning of the party we arrived at the venue at 9.10am, party to begin at 9.30am, nothing had been set up, i tried calling the numbers provided, the phone was off, I went to the living premises knocked no reply, My guests started arriving and i had paid for a set up venue and nothing!!! eventually went back and knocked at the house where i was welcomed by a lady stating to be a guest, she followed up with the owner and i was told there was a mis- communication they thought the party was at 2pm, It then took them close on 75 mins to set up the venue while my guests awaiting tea and coffee and sat between people cleaning and mopping. The experience was horrific to date i have still not received an apology and in turn when i complained i was offered a spur voucher. The jungle gyms are so old and rusted they are unsafe, i wouldn't recommend this venue to anyone complete waste of money