Wence Catering equipment

Please be aware of the proceses that this company uses that are not be communicated BEFORE PURCHASE

In order to get your goods each stage comes with new payment that is NEVER communicated BEFORE PURCHASE

I ordered chaffing dishes and an invoice was sent (I paid it same time) they told me to wait for four hours for payment to reflect of which I did After fours hours a text was sent that my order is ready for collection At 17:00 I got a text that I need to pay R1250 for the agent handling my delivery and that is when I thought this could be a ****

I immediately told the person that this was never communicated and Would like a refund, they then told me my refund will take 21 working days (none of these terms and conditions are on their invoices or anywhere else) and I told them that is not how you conduct business and their response was that I cannot tell them how to run their business and I can do whatever I want

I made a payment and I must now wait 21 working days on a product that NEVER left their store (and this company policy was not even communicated before making payment)

I did have my suspicions that could be ****mers however I took a risk and now I get to suffer the consequesnces and dont wish anything like this on anyone

If you wont be able to go to these people physically to their store PLEASE DONT BUY over their whatsapp or social media