A blatant disregard for a complaint. They rather try to tell you how 'GREAT' they are.

So after I left a review on Google, stating that they were not even slightly willing to assist and that the attitude was really poor, the director rep**** by explaining why they couldn't help. Then an employee of the company randomly sent me a WhatsApp which got me boiling because at no point did I give them consent to use a social media platform/medium to contact me. Since one can't reply to a comment on Google review, I decided to not leave it there and I've emailed them seeing that I am simply not someone who leaves a bad review and go on my merry way. I wanted them to understand WHY I was upset. It was all about the attitude! Whether they could help me or not! So an anonymous email reply reached me. After reading this I was AT A LOSS FOR WORDS! Now whoever (maybe too scared to give their identity) sent that email needs a reality check and that is my opinion. The person starts boasting the company and saying that they have so many clients and they have been around so long and if they provided bad service then they wouldn't have been around for so long and they have such huge clients etc etc! Basically, indirectly telling me that my complaint has no grounds. So it's safe to assume that they give a flying f... for the regular guy out there. Your complaint and input means absolutely nothing! Unless perhaps if you're a 'very big fleet'.